CORE INSURANCE SYSTEM – A COMPREHENSIVE DIGITAL TRANSFORMATION SOLUTION

In the era of rapid digitalization, insurance companies are increasingly relying on massive amounts of data to optimize their operations and drive growth. Viettel Software's core insurance solution not only enhances management capabilities but also improves the competitive edge for insurance businesses. With this advanced core insurance system, Viettel Software delivers a comprehensive software solution that enables insurers to modernize their processes and better meet customer needs.

Core Systems – An Inevitable Trend in the Insurance Industry
Technological advancements, especially in artificial intelligence (AI), big data, and cloud computing, are transforming the insurance sector. Core insurance systems—centralized platforms managing all insurance data and processes—have become essential for digitalizing workflows, consolidating management, and enhancing data analytics capabilities. This transformation not only automates many internal processes but also provides more accurate predictions of customer needs and behaviors.

A standout feature of core insurance systems is their multichannel integration capability, allowing insurers to seamlessly connect and manage data from various sources. By optimizing customer management and product distribution, core systems enable insurance companies to roll out customer care programs, execute multichannel sales, and personalize the customer experience. This capability allows businesses to promptly respond to customer requests and feedback, improving service quality and enhancing user satisfaction.

Viettel Software’s Core Insurance Solution
Viettel Software’s core insurance system is designed to comprehensively address the management needs of the insurance industry, deeply integrating functionalities to support companies in customer management, product distribution, financial administration, and risk management. Here are the key components of Viettel Software’s comprehensive solution:

• Customer Management
  Provides complete and detailed information on each customer, from personal details and transaction history to purchased insurance products and contract statuses. The system manages the entire customer journey—from engagement to post-sales support—optimizing service and enhancing customer experience.

• Multichannel Distribution Management
  Integrates various distribution channels, such as brokers, agents, and online channels, creating a unified sales management system. It supports sales process optimization, tracks performance across channels, and provides data analytics for effective distribution strategies.

• Customer Service
  The customer service feature of Viettel Software’s core insurance system supports functions such as query resolution, product consulting, complaint handling, and claim management. This feature strengthens customer relationships and creates a consistent, professional customer experience.

• Enterprise Management
  Includes internal management tools, such as performance reports, KPI tracking, and business data analysis. The system provides real-time automated reports and analytics, enabling managers to make quick, effective decisions.

• Marketing and Distribution
  Supports marketing campaigns and insurance product promotion across multiple channels, from social media to email marketing. The system allows tracking of each campaign’s effectiveness, evaluating marketing strategies, and improving customer engagement.

• Contract Management
  Manages the entire insurance contract lifecycle—from creation and updates to tracking contract status. The system ensures accuracy and synchronization in contract management, while facilitating contract modifications or renewals with ease.

• Underwriting and Document Issuance
  Automates the underwriting and document issuance process, shortening processing times and minimizing error risks. AI technology analyzes documents quickly, assesses customer reliability, and automatically suggests suitable premium rates.

• Claims and Benefits Processing
  Handles the complete claims process—from receiving claims requests and assessing damage to processing benefit payments. The system improves claims processing speed, ensuring transparency and accuracy, and helps businesses build trust with customers.

• Reinsurance Management
  Supports reinsurance management functions, including contract tracking, risk allocation, and reinsurance cost calculations. This feature enables insurers to optimize risk distribution and ensure financial stability.

• Finance and Accounting
  Provides financial and accounting tools, including budget management, revenue tracking, and financial reporting. The system ensures accuracy and transparency in financial management, complying with current accounting regulations, and helping insurers stay legally compliant.

• Product Management
  Allows companies to design, implement, and monitor insurance products. Insurers can quickly adjust or develop new products to meet market demands, enhancing competitiveness.

• Compliance and Risk Management
  Ensures businesses comply with insurance regulations and effectively manage risks. The system provides tools to identify, assess, and mitigate potential risks, helping companies maintain stability in their operations.

• Vendor Management
  Tracks and manages all partners and vendors, from assets to networks. The system ensures that all external service providers are closely managed and meet quality and security standards.

Viettel Software – A Leading Partner in Insurance Digital Transformation
Core insurance systems are no longer just a trend; they have become fundamental in building and developing the modern insurance industry. In an era of intense competition and digital transformation, investing in a core insurance system is a vital step for insurers to enhance their competitiveness, improve operational efficiency, and create a sustainable advantage in the market.

Viettel Software's core insurance system is a pioneering solution in insurance digital transformation, helping companies optimize management and enhance customer experience. With its modern technology foundation, Viettel Software's system enables insurers to achieve high flexibility and easily scale to meet market demands. Additionally, its commitment to data security and adherence to international standards further emphasizes the value of Viettel Software’s core insurance solution.

Viettel Software proudly offers advanced core insurance software solutions, helping insurers optimize management, elevate customer experience, and achieve success in the digital era. Please contact us at contact@viettelsoftware.com or Hotline (+84) 988 889 446 for consultation.